If you're going through your bank's drive-through, which lane should you pull into?

Based on observing customer behavior, I suspect most people think the answer is "whichever lane is closest to the building", because I see people going 3 or 4 deep in that first lane when the rest are empty.

But here's the truth. Tellers do not process transactions in order of your proximity to the building. Nor do they process them in the order you pull up.

They process transactions in the order that they arrive at their workstation.

Unless your transaction is too big (or too heavy with coin) to fit into that plastic tube, ALWAYS pick an open lane, even if it's the one that's farthest from the building, then send your transaction in as soon as you can. If you get yours in before someone who pulled in at the same time in a different lane, you win.

Just a little time-saving tip. Use it as you will.

Posted by: Harvey at 09:10 AM | Comments (1) | Add Comment
Post contains 173 words, total size 1 kb.